Q: How do I place an order? Simply add your favourite hamster goodies to your basket and go through checkout. You’ll get an email confirmation once your order is placed. Q: What payment methods do you accept? We accept major debit and credit cards, PayPal, and other secure payment options shown at checkout. Q: How long does dispatch take? We aim to dispatch all orders within 1–2 working days from our UK base. Q: What are your shipping options? Standard delivery starts from £3.49. Larger or heavier items (like cages or ceramic hides) may be shipped via DPD for added protection. Q: Do you offer combined shipping? Yes! Shipping is automatically combined at checkout where possible. Q: Can I change or cancel my order after placing it? If your order hasn’t been shipped yet, email us as soon as possible at info@puffandwhisker.com and we’ll do our best to help. Once it’s dispatched, we can’t make changes.