Privacy Policy

Who we are

We’re Puff & Whisker, the people behind puffandwhisker.com

You can reach us anytime at info@puffandwhisker.com

We only collect the information we need to run our shop and help you with your orders, such as:

Your name and contact details (like your email and delivery address)

Your payment information (handled securely by our payment provider)

Details about your orders and purchases

Basic website use info (like pages visited), through cookies or analytics tools

We use your information to:

Process and deliver your orders

Send you order updates and help with any issues

Improve our website and customer experience

(If you choose) send you hamster-related news, offers, or updates

We’ll never sell your data or share it unnecessarily.

We keep your data only as long as needed for things like processing orders, handling returns, or meeting legal and tax requirements.

We only share data with trusted partners who help us run our business, such as:

Payment providers (like PayPal, Stripe, or Shopify Payments)

Delivery companies (like Royal Mail or couriers)

Website and email service providers that keep things running smoothly

They only receive the information they need to do their jobs, and nothing more.

Our site uses cookies to make it work properly and to help us understand how people use it.

You can control or delete cookies anytime through your browser settings.

Under UK data protection law, you have the right to:

See what personal data we hold about you

Ask us to correct or delete it

Withdraw consent for marketing

Complain to the Information Commissioner’s Office (ICO) if you’re unhappy: www.ico.org.uk

To exercise your rights, just email info@puffandwhisker.com.